Terms and Conditions for Man With A Van Peckham

These Terms and Conditions set out the basis on which Man With A Van Peckham provides removals, transportation, loading, unloading, and related moving services to customers. By making a booking, confirming an estimate, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create a fair and transparent agreement between the service provider and the customer, while also reflecting standard UK service expectations. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Peckham, and references to “you” or “the customer” mean the person booking the service.

These terms apply to domestic, commercial, and single-item transport services, unless a separate written agreement states otherwise. They may also apply to short-notice bookings, same-day collections, and pre-arranged deliveries. Any special instructions provided during booking will form part of the service arrangement only if we confirm them in writing or through an accepted quotation. If there is any conflict between these Terms and Conditions and a separate signed agreement, the separate signed agreement will take priority to the extent of that conflict.

We reserve the right to update these terms from time to time to reflect changes in law, operational requirements, insurance conditions, or service methods. The version in force at the time of booking will generally apply to that booking unless the parties expressly agree otherwise. Customers are encouraged to review the applicable terms before confirming any moving or transport service with Man With A Van Peckham.

Booking Process

All bookings with Man With A Van Peckham are subject to availability. A booking request may be made by providing the required service details, including the collection and delivery points, the type and amount of items to be moved, preferred date and time, access conditions, and any special handling requirements. A quotation or price estimate, whether fixed or indicative, is not a binding contract until it has been accepted and we have confirmed the booking. We may refuse or decline a booking if the service requested is unsuitable, unsafe, unlawful, or outside the scope of our operations.

Customers must provide accurate and complete information at the time of booking. This includes, where relevant, the presence of stairs, lifts, parking restrictions, narrow access, heavy or fragile items, and any need for disassembly or reassembly. If the actual job differs materially from the information supplied, we may revise the price, adjust the vehicle size, alter the staffing level, or cancel the service if performance becomes impractical or unsafe. Any time slot given is an estimate unless we have expressly agreed a guaranteed arrival time in writing.

Bookings are usually secured once the customer accepts the quotation and, where required, pays a deposit or prepayment. Confirmation may be provided verbally, electronically, or in writing. It is the customer’s responsibility to check all booking details and notify us promptly of any errors. We may ask for identification, proof of address, or other reasonable information before undertaking the service, particularly where high-value items, storage, or business collections are involved.

If a customer authorises a third party to act on their behalf, that person is deemed to have authority to make decisions regarding access, loading, and acceptance of the service. We are entitled to rely on such instructions unless we have reason to believe they are invalid. For multi-stop jobs or part-load services, the order of collection and delivery may be arranged in a way that is operationally efficient, provided this does not materially differ from the agreed service.

Payments

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the service. We may require a deposit, advance payment, or partial payment before the service starts, especially for longer-distance transport, larger removals, urgent bookings, or jobs involving specialist handling. Where a deposit is taken, it may be non-refundable except as required by law or where we cancel the service without fault on your part.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods specified at the time of booking. Cash may be accepted only if agreed in advance. All prices are normally quoted in pounds sterling and may include VAT where applicable, which will be made clear on the quotation or invoice if relevant. Any additional charges arising during the job, such as waiting time, congestion, extra labour, parking costs, or changes to the original scope, must be paid in full unless otherwise agreed in writing.

If payment is not made on time, we may suspend or refuse further services, retain goods where lawful and operationally appropriate, and charge reasonable recovery costs or interest in accordance with applicable UK law. The customer is responsible for ensuring sufficient funds and valid payment authorisation. Any dispute over an invoice must be raised promptly and in good faith, and the undisputed portion of the invoice should still be paid by the due date.

Cancellations and Amendments

The customer may cancel or amend a booking by giving notice as early as possible. Because we may reserve vehicles, allocate staff, and reject other work in reliance on a confirmed booking, cancellation charges may apply. The amount charged will depend on the notice period, the level of preparation already undertaken, and any costs we have reasonably incurred. In general, the closer the cancellation is to the scheduled service time, the more likely a fee will apply. Any deposit may be retained to cover reasonable administrative or operational losses, unless a refund is required by law.

If the customer requests a change to the date, time, address, vehicle requirements, or scope of work, we will try to accommodate the change but cannot guarantee availability. Amendments may affect the price and the expected completion time. If the revised job is substantially different from the original booking, we may treat it as a new booking. We will not be responsible for loss caused by a delayed amendment where it was not reasonably possible to reallocate resources in time.

We may cancel or reschedule a booking if circumstances outside our control make performance unsafe, unlawful, or impractical. This includes severe traffic disruption, road closures, vehicle breakdown, weather conditions, staff illness, accidents, or access problems that cannot reasonably be overcome. Where we cancel without fault by the customer, any prepayment for the cancelled element of the service will be refunded or credited, subject to any lawful deduction for work already carried out or costs already incurred.

Service Standards, Customer Responsibilities and Liability

We will take reasonable care and skill in performing the service. However, the customer is responsible for ensuring that items are properly packed, labelled, and suitable for transport unless packing has been separately agreed as part of the service. Fragile items, antiques, electronics, glass, liquids, plants, and loose components should be made secure before collection. Where items are dismantled or reassembled by us, this will be done with reasonable care but only where it is safe and practical to do so.

The customer must ensure that the property is accessible on the agreed date and time, that parking arrangements are lawful and suitable, and that the items to be moved are ready for collection. Delays caused by restricted access, lack of parking, absence of the customer or an authorised person, or incomplete packing may result in waiting charges, abortive visit charges, or rescheduling. If an item is not ready or cannot be collected safely, we may refuse to move it and still charge for the wasted attendance where reasonable.

Our liability for loss or damage is limited to losses directly caused by our negligence or breach of contract and which were reasonably foreseeable at the time of booking. We are not liable for indirect or consequential loss, including loss of profit, business interruption, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.

Where damage occurs, the customer must notify us as soon as reasonably possible and, in any event, before the service is fully completed if the damage is immediately apparent. Claims should be supported by photographs, descriptions, and proof of value where available. We may inspect the item or arrange for an assessment before deciding whether liability is accepted. We will not be responsible for pre-existing damage, ordinary wear and tear, inadequate packaging by the customer, or damage arising from inherent defects in the item.

If we are found liable for loss or damage, our responsibility will normally be limited to the reasonable repair cost, replacement value, or a capped amount specified in the quotation or insurance terms, whichever is lower and lawful. Customers are advised to ensure their own insurance is suitable for high-value or irreplaceable items. Any insurance cover we maintain will be subject to the insurer’s terms, exclusions, and claim procedures. We do not act as an insurer and do not guarantee compensation beyond our legal and contractual obligations.

Waste Regulations and Disposal

If the service includes removal of unwanted items, waste, or household or commercial rubbish, the customer must disclose this at the time of booking. Waste collection and disposal will only be carried out in compliance with applicable UK waste legislation, including duty of care obligations, carrier requirements, and any licensing or transfer note procedures that apply. We will not transport, dump, or dispose of waste unlawfully, and the customer must not ask us to do so.

The customer is responsible for ensuring that any items presented as waste are lawfully owned by them and are safe to handle. Hazardous materials, including asbestos, clinical waste, chemicals, gas bottles, oils, batteries, explosives, and other prohibited substances, must not be included unless we have expressly agreed in writing and are legally authorised to deal with them. If prohibited or undeclared hazardous waste is discovered, we may refuse the job, isolate the items where safe, and charge for any reasonable costs arising from the incident.

Where waste is removed, it may be transferred to an authorised facility or handled by licensed third parties in accordance with applicable regulations. The customer may be asked to provide proof that the waste is not controlled, contaminated, or otherwise restricted. If the customer misdescribes waste, conceals hazardous materials, or requests disposal that would breach the law, they will be fully responsible for any resulting fines, enforcement action, clean-up costs, vehicle delays, or reputational harm suffered by us.

Access, Delays and Force Majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including but not limited to severe weather, traffic accidents, fuel shortages, strikes, public transport disruption, police restrictions, road closures, fire, flood, national emergencies, or power failures. In such circumstances, we may suspend performance, rearrange the booking, or terminate the affected part of the service without liability for consequential loss. Any payment for work already completed or costs already incurred remains due.

If the customer causes delay, makes the premises inaccessible, or fails to provide necessary information or authority to proceed, we may charge for waiting time, return journeys, additional labour, or aborted attendance. We may also leave the location after a reasonable waiting period if continued attendance is not practical. The customer will remain responsible for the agreed charges and any extra costs reasonably incurred as a result of the delay.

General Provisions

Any waiver by us of a breach, delay, or failure to enforce a right on one occasion does not prevent us from enforcing the same right later. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. These terms constitute the entire agreement between the parties in relation to the relevant booking unless another written agreement expressly modifies them.

We may assign or subcontract parts of the service where reasonably necessary, provided that doing so does not materially reduce the standard of service owed to the customer. The customer may not assign their rights under the booking without our prior written consent. Any notice required under these terms may be given by electronic means or in another reasonable form. Records held by us relating to booking, payment, delivery, and any claim may be used for administration, contractual performance, legal compliance, or dispute resolution.

Governing Law

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. Nothing in this section affects any statutory rights that cannot lawfully be excluded under UK consumer legislation.